Delivery

Posted items:

UK standard delivery is dispatched within 1-2 working days via a first class Royal Mail service and signed for. Larger items will need to be sent parcel post and therefore cost more. Due to this website set-up each item is listed with a postage price so that if you are buying more than one item they will be added together automatically. Please let me know if you wish to order more than one item and I can send an invoice to avoid unnecessary extra postage costs. All postage costs are based on Royal Mail prices. Please expect your item/s to arrive within 2-5 working days. Post may take a little longer during bank holidays and weekends.

Please note that my settings are set for UK customers only at present. If you are interested in buying an item and you live outside the UK please message me and I can find out the postage for your region and invoice you if the cost is agreeable. Obviously delivery times will vary depending on the region and I will advise on this.

Non-posted items:

Patterns and tutorials are set at zero rate in postage as they are sent as a pdf file by email. As soon as I have notification of an order I will send the email to you. Please note that this is not an automatic process, but I aim to email as soon as possible and within 24 hours of receiving the notification. If, for some reason I am away (I do not take my laptop with me and the Files are there) I will email you to let you know when you can expect delivery.

Delayed or Missing Orders :

I dispatch online orders as quickly as possible. However, once your parcel is posted I cannot be responsible for any delays.

As all orders are posted using Royal Mail, I cannot refund or replace missing items until 20 working days after the date of dispatch. This is when the Royal Mail classes items as being lost.